Your appointment is very important to the team members at Luxii Health Spa. It is reserved specifically for you.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services.
We understand that sometimes schedule adjustments are necessary; therefore, we ask that if you must cancel or reschedule your appointment, you give our team 48 hours’ notice or more. If you do not provide our team with the allotted time or no-show, you will be charged a $50 fee. If this occurs more than once, we have the right to reserve a deposit to hold any future appointment reservations. If this occurs for the third time, we then have the right to keep the deposit and you no longer will be able to reserve any more future appointments at Luxii Health Spa.
By booking an appointment you are agreeing to all the above policies.
If you arrive more than 10 minutes late to your appointment, your appointment will be cancelled. A $50 fee will be charged.
Once a product leaves our clinic unfortunately it cannot be returned.
In the event of an allergic or adverse reaction, we ask that the product as well as its original packaging be returned to the clinic within 14 days of purchase.
Your guests are more than welcome to wait in our lounge for the duration of your appointment.
Prices and services are subject to change any time.
Service packages are final sale (non-refundable) and non-transferrable. All packages have an expiry date of one (1) year from date of purchase.
Gift cards are non-refundable and cannot be redeemed for cash.
A credit card is required to hold all appointments.
Clients are not required to wear a mask to their appointments. All Luxii employees will continue wearing a mask.
Please indicate on your intake form and inform your practitioner of all medical conditions.